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FAQs

Improve the monitoring of your IT infrastructure and its dispersion

I. About Editions and Licensing

01

What differentiates the Community Edition from the Pro Edition?

The Community version uses the Nagios core, while the Pro (Enterprise) version uses the Checkmk Micro Core (CMC) for high performance and low latency.

02

When should I upgrade to the Ultimate Edition?

The Ultimate edition is necessary when the infrastructure is Cloud-Native (AWS, Azure) or based on Kubernetes, as it offers advanced cost analysis and ephemeral metrics.

03

How is the license cost calculated?

Licensing is based on the number of monitored services. At ToBeIT we help you optimize what to monitor so you only pay for what truly adds value.

II. Architecture and Performance (CMC)

04

Why is the Micro Core (CMC) superior?

Because it is written in C and does not generate heavy processes for each query, it allows monitoring thousands of assets with CPU and RAM consumption up to 10 times lower to Nagios.

05

What is distributed monitoring?

It is the ability to have slave nodes in remote locations that report to a centralized master node at ToBeIT, guaranteeing global visibility without saturating network links.

06

How does Checkmk affect the performance of my servers?

The impact is negligible (less than 1%) because the agents are optimized to collect data asynchronously and efficiently.

III. Agents and Security

07

What is Agent Bakery?

It is a feature of the Pro and Ultimate versions that allows you to create and package custom agents with the exact plugins that each server needs.

08

How are agents updated en masse?

Through Automatic Agent Update, we distribute patches and new configurations to thousands of hosts simultaneously from the central console.

09

Is communication between the server and the hosts secure?

Yes, we implemented tunnels. TLS encryption and digital signatures to ensure that your infrastructure data is never intercepted or manipulated.

IV. Inventory and CMDB

10

Can Checkmk replace my current CMDB?

It can act as a dynamic CMDB, because its HW/SW inventory is updated in real time, detecting changes that manual records often ignore.

11

What hardware data can it extract?

From serial numbers and power supply models to the status of RAM memory slots and BIOS versions.

12

How does it help in vulnerability management?

By having an up-to-date software inventory, you can quickly identify which servers have package versions affected by security alerts (CVE).

V. Visualization and Reporting

13

Can it be integrated with Grafana?

Absolutely. We use the Checkmk API to populate Grafana dashboards, ideal for screens of NOC/SOC with impeccable aesthetics.

14

What are Business Intelligence (BI) statements?

It's a logical layer we configured to group technical metrics. If the server fails but the backup works, the "Critical Service" remains green.

15

Are SLA reports automatic?

Yes, we schedule the sending of monthly or weekly PDF reports that certify the actual availability of your services to management or auditors.

VI. Cloud and Container Monitoring

16

How do you monitor dynamic environments like Kubernetes?

Checkmk automatically detects the creation and destruction of pods, monitoring not only their status, but also the traffic and resources consumed.

17

Can I see my AWS or Azure costs?

The Ultimate edition configures dashboards that link technical performance with the economic expenditure of each Cloud instance.

18

What is host auto-registration?

It is the system's ability to configure and begin monitoring new virtual machines or instances as soon as they are deployed, without manual intervention.

VII. Notifications and Alerts

19

How do we avoid "alert fatigue"?

We apply dependency filters and event intelligence so that you only receive a notification for the root problem, not for all its consequences.

20

Through which channels can I receive notifications?

We configure alerts via Email, SMS, Slack, Microsoft Teams, PagerDuty or even automated voice calls.

21

Can maintenance periods be scheduled?

Yes, maintenance windows are set up so that scheduled tasks do not generate false alarms or affect SLA statistics.

VIII. Migration and Support

22

Is it difficult to migrate from Nagios or Zabbix?

No, we have import tools and a proven methodology to migrate your current configuration to Checkmk without losing historical data.

23

What support does TobeIT offer as a Platinum Partner?

Direct access to certified level 2 and 3 engineers, support in Spanish, and contractually guaranteed response times (SLA).

24

Do you offer training for my team?

Yes, we conduct knowledge transfer sessions to empower your technical team to manage the platform independently on a daily basis.

IX. Plugins and Customization

25

What if I have my own application that doesn't have a plugin?

We develop custom checks in Python or Bash to monitor any specific metric of your business.

26

Can I monitor industrial or IoT devices?

Yes, Checkmk supports protocols such as MQTT, Modbus, and SNMP, allowing monitoring of everything from temperature sensors to PLCs.

27

Is there a community of extensions?

Yes, there is a "Checkmk Exchange" where third-party plugins are selected and validated to securely extend the system's capabilities.

X. Strategic Value and Return on Investment (ROI)

28

How does Checkmk help reduce costs?

By avoiding service downtime and optimizing the use of existing hardware, the investment in the tool is usually recovered in the first year.

29

Is it scalable for the future?

Checkmk is designed to grow. From 100 services to hundreds of thousands, the architecture scales without requiring system redesign.

30

Why choose ToBeIT instead of buying the license directly?

Because, like Platinum Partner, We provide design engineering, expert implementation, and local support that the manufacturer does not offer directly.

Want more information? We transform the complexity of your infrastructure into total visibility.

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